General conditions

 General conditions
 These general arrangements govern the relationship between Smartad EOOD and the persons using the site and the online store located at
Seller Details:
Smartad EOOD is a limited liability company within the meaning of the Commercial Code, with UIC: 201602129, VAT number: BG201602129
 address of management: city of Sofia, Ul. Popova shapka N: 47, Bulgaria, MRP: Shakir Ahmedov,

DSK bank 
IBAN: BG08STSA93000024453840


DSK Bank

IBAN: BG34STSA93000024453857


"SITE" - means the website at
"ACCOUNT" - means an account registered at
"ONLINE SHOP" - means the virtual shop located at, providing the opportunity to buy goods over the internet;
"USER" means a person using the functionalities of the site;
"BUYER" means the person who makes a purchase of goods from the online store;
"USER" - means a consumer within the meaning of the Consumer Protection Act ("CPA");
"CONTRACT" - any contract concluded between Smartad EOOD and a customer for the purchase and sale of goods and / or services from the site as a result of a Client's order. These General Terms and Conditions are an integral part of this Agreement. Each individual order is a separate contract;
"PERSONAL DATA" - means personal data within the meaning of the Personal Data Protection Act and European Law ("LPDP");
"PAYMENT" - collection or refund of funds resulting from the sale of a product or service;
"EFFECTIVE PAYMENT" - means a charge against payment within the meaning of the Postal Services Act (PSA);
"NEWSLETTER, BROCHURE, MESSAGE" - information means concerning products and / or services of Smartad EOOD, without being bound by the information provided; 
"CONTENT" - all information on the site that can be viewed using an electronic device; the content of any information sent by the customer to the Seller and vice versa; product-related information, services, fees applied by third parties, with which Smartad EOOD has a partnership agreement in any form;
"FORCE CURRENT" is an unpredictable event beyond the control of the parties that can not be avoided; 
"GENERAL CONDITIONS" - means the present terms and conditions. By clicking on any link, button or application on the site, except the link to these terms and conditions, you explicitly and unconditionally agree to these terms and conditions for using the site and the online store.

The site can be viewed without registration. Registration is required only for the use of certain functionalities on the site and is absolutely voluntary and free of charge. In order to register, you must be at least 18 years old and fill out a registration form.
Upon successful completion of the registration, you will receive a username and an access password. With one email address, only one account can be registered. By creating an account, you declare that you are over 18 years of age.
In case you do not wish to register an account, you have the option to shop as a guest, and the data provided in this case is processed only for the purpose of executing the specific order and is not stored for your next orders.

The general terms and conditions of Smartart Ltd. bind all Clients, Buyers, Users of the platform.
The Terms of Service set out rules whereby the Customer may use the site and its content in the cases where no valid agreement exists between the site and the Seller.
Smartad EOOD reserves the right to update anad modify the Platform's Terms of Service periodically to reflect any changes to the way the Website operates and the conditions or any changes to the legal requirements. The document may be opposed to Customers, Users, Buyers from the time they are posted to the Platform. In the event of such a change, we will post to the Platform the amended version of the Document, which is why we ask you periodically to check the contents of this Document. Each transaction through the Platform is subject to the general terms and conditions that were in force at the time of the distance contract between the Buyer and the Seller.
Only goods that can be added to the shopping cart can be purchased from the online store. All information regarding the goods presented on the site, including but not limited to technical features, warranty conditions, manner of use, etc., is provided by the manufacturer, respectively the importer of the respective product, Smartad EOOD not bearing any responsibility in the case of incorrect, incorrect or incorrectly presented information, false information presented in a misleading way, discrepancy between the presentation and the actual situation, typographical errors.
All prices displayed on the site / online store are in Bulgarian Lev or Euro and are valid only at the time of their publication, and Smartart reserves the right, without notice, to change them at any time. The prices on online orders confirmed by Smartad EOOD are final and are not subject to change. The prices displayed on the site / online store are final and include all taxes and charges, with no processing or shipping price - listed separately if it is due.
Legal Guarantee, User Information, Alternative Dispute Resolution
All products presented on the site and / or sold in the online store have a legal guarantee of conformity of the goods with the contract of sale under Art. 112-115 of the CPA.

The commercial guarantee does not affect the rights of the consumers arising from the guarantee under Art. 112-115 of the CPA. Notwithstanding the commercial guarantee, the seller is responsible for the lack of conformity of the consumer goods with the contract of sale under the guarantee under Art. 112-115 of the CPA.
Consumer rights information resulting from the legal guarantee under Art. 112-115 of the CPA.

Alternative Dispute Resolution Authority within the meaning of Art. 181n, para. 4 of the CPA are the Conciliation Commissions to the Consumer Protection Commission. 
The present General Terms and Conditions are in compliance with the requirements of the Consumer Protection Act (APPS), as well as with the other normative acts in force in the Republic of Bulgaria. On 09.01.2016, the Electronic Consumer Dispute Resolution Online Platform (ODR platform) is launched - its address is
What is stated in this section refers to consumers within the meaning of §13, paragraph 1, point 1 of the Supplementary Provisions of the CPA.

The customer can order the site by adding the goods and services offered in the shopping cart by following the instructions and steps on the site to complete and send the order.
By completing your order, the Customer agrees that all the information required during the purchase process is true and complete at the time of the order.
Unfinished orders do not result in an order being placed.

Goods and services are available within stock and can be confirmed or declined depending on availability.
The availability of each product is indicated by a legend of customer convenience. Smartad EOOD reserves the right to be informed by phone or e-mail at the moment of order processing.

Smartad EOOD is not responsible for meeting delivery times for products that are marked as deliveries only by order or delivery for a specified period and are not available in the warehouse of the company. Central stock availability information refers to your head office.
Up to the moment of delivery, Seller may refuse to execute a partially and / or wholly executed order when the delivery proves impossible for objective reasons or due to legal defects in the contract, by informing the customer in advance. In such cases, the supplier is required to refund the amounts paid by the customer, if any, without incurring any additional costs to the customer, after which the contract is deemed terminated and the parties to it have no other obligations towards each other.
By sending the order, the customer entitles the Seller to contact him in any possible way when this is necessary in connection with the order made.
If a change in the delivery terms or in the content of an order or under other terms of the contract is necessary, an employee of Smartad EOOD shall contact the customer by telephone or e-mail to inform him. In this case, the client has the right to withdraw from the contract or to confirm the order. In either case, the seller is not liable for damages other than liability for the return of the amounts paid.
Outside of the above hypothesis, the customer may refuse an order until the delivery of the goods. This can be done through the personal account from the moment of registration of the order until the start of its execution and / or by phone: 070070011 or by e-mail: In such cases, the Seller shall refund the totally paid amounts, if any, in the same manner as the payment, without any cost to the customer. Customer is not responsible for damages and lost profits and the contract is considered to be spoiled.

The price of a product ordered by the online store can be paid via bank transfer.
In some cases, one of the listed methods may not be applicable. The payments can be made in Bulgarian leva or EUR. When paying by bank transfer, the entire amount due on the invoice must be paid within 5 business days after issuing the invoice. Otherwise, the order will be automatically canceled.
With the acceptance of these terms and conditions, the buyer expressly and unconditionally agrees to pay Smartad EOOD in full, in full, the sale price of each item ordered. When using "Coupon", the buyer handed over to the courier the entire amount due (including the price of the goods and the processing and delivery price) indicated in the invoice / cash receipt and authorizes the courier to hand over the same to Smartad EOOD on his behalf and at his expense.
In the case of a cash-on-delivery payment, the buyer receives from the courier an invoice and / or a cash receipt indicating the entire amount due, including the price of the goods and the processing and delivery price. The buyer shall deliver to the courier the entire amount due and the payment shall be indicated in the document certifying the delivery of the goods, which shall also serve as a receipt; the payment shall be indicated in the document certifying the delivery of the goods and the receipt shall also serve as a receipt.
In case of payment by bank transfer or bank card you may be charged bank charges and / or commissions determined unilaterally by the respective bank or financial institution!
Pursuant to Art.113, para 4 of the VAT Act the issuance of an invoice or an adjustment on a previously issued invoice is made within 5 (five) calendar days from the date of purchase. Upon expiration of this period, Smartad EOOD does not have any commitments to issue an invoice or an adjustment on an already issued invoice!

Sales contract
The distance sales contract for goods and / or services is considered to be concluded from the moment the Seller accepts the order sent by the Customer. For acceptance of the order, the Client shall give one week from sending it. If, within this period, the customer does not receive a confirmation, it is deemed to have been refused or not received, and the contract has not been concluded. In all cases where the Seller has issued a receipt and / or invoice or has received payment by bank transfer, the contract is deemed to be concluded.
The seller notifies the customer by phone or email for order registration.
In all cases where the order is registered and the customer has received a confirmation of this, the customer owes the payment in full, negotiated for each individual order - in full, in advance, partially in advance with payment of the balance upon receipt or wholly upon receipt of the goods; / or service.
All the goods and services in the site's catalog have a specific status. For goods / services with a status other than "available in stock", the seller reserves the right, in the event of impossibility to deliver or import on request, to give up partially or fully the contract, in which case he owes only a refund of the sums received, client.
When the stock of a particular item proves to be insufficient to fulfill all the received orders, the rule above applies.
The information provided by the customer, as well as these general terms and conditions, are an integral part of the contract at a distance.

Internet sales policy
Access to the site for account registration and order creation is allowed for each client. The Customer is responsible for the accuracy of the data provided and for its compliance with the specific requirements of the law in connection with the conclusion of civil law contracts.
Smartad EOOD may restrict access to orders, goods, services, payment methods, and any other customer at its sole discretion without prior notice or notice. Smartad EOOD is not responsible for any damages whatsoever