Delivery of goods ordered by the online store is made only to addresses on the territory of the Republic of Bulgaria. The receipt of the goods takes place only after the purchaser has signed a document certifying the receipt. The delivery terms for goods ordered through the online store are as follows:
1. For goods ordered up to 14 hours Bulgarian time - 24 hours, starting from the day following the day the order is confirmed.
2. Goods ordered after 14 hours Bulgarian time - 48 hours from the day following the day the order is confirmed.
Smartad EOOD reserves the right unilaterally, without the need to inform the buyer, to extend the above mentioned terms by up to 12 days. The goods are delivered as standard - by hand, against signature, and for larger shipments (at the discretion of the person making the delivery) delivery is made to the entrance of the building. If it is impossible or difficult to serve the recipient personally, the shipments shall be served as follows:
1. For a business address - to a person with the address at the place of employment, with the name and position / department of the person who received the consignment.
2. For home address - a member of the household, stating the name of the person who received the consignment and his / her relationship with the consignee.
If it is impossible to deliver the shipment on a first visit, not by the fault of Smartad EOOD / courier (if there is no one at the address, etc.), the person making the delivery leaves a notice indicating a telephone number to which the recipient should called within three business days to specify a new delivery period. If the shipment fails to be handed over and on a second visit due to the fault of Smartad Ltd / Courier, the distance sale contract is automatically terminated, in which case Smartad EOOD, as a sanction for non-fulfillment by the buyer, holds all paid by the buyer amounts. The words in the preceding sentence also apply to cases where a recipient unduly refuses to accept a consignment. Smartad Ltd / courier is not responsible for non-performance of the order in cases where the buyer has indicated incorrect, incomplete and / or inaccurate personal data, including when he / she has indicated an incomplete, inaccurate or fictitious address.
Deliveries are from Monday to Friday between 09.00 and 18.00, except for holidays. An exception may be for settlements with a special service schedule.
When delivering by courier to Econt Express on the day of delivery, the customer receives a SMS from the courier that there is a shipment to receive. If the customer is not found on the set day and location and there is no other person to accept the shipment instead, the courier leaves a sticker that has visited the address and contact details. The consignment returns to the courier's office upon request. If the Customer does not contact the Seller or Courier Company the next day, the order is deemed canceled.
The customer has the opportunity to open and review the contents of the shipment before paying the courier.
Smartad EOOD or a courier company representative shall notify the customer by phone or email if unforeseen circumstances impede the timely delivery of the delivery.
All goods are insured up to the moment of receipt and arrive with warranty documents, receipt (or invoice, if required) or warranty and invoice electronic format on your account at www.omnichannel.bg.
If the product has a warranty issued directly by the manufacturer, you will find it in the product box or glued on the outside of the carton. In the case of a postpaid payment method, the courier company issues a postal order receipt, which is a legally acknowledged document replacing the cash receipt.
The Customer agrees that the certification of the goods received may be certified by a person who can, in the circumstances, conclude that he will pass on the inform